Teller Supervisor I

Hours: Monday - Friday 8:00am - 5:00pm

Position Summary: Responsible for the direct supervision of all activities that take place on the main bank teller line. These activities are to be conducted in accordance with policies accepted by the bank in order to provide a secure pleasant atmosphere where customers will receive prompt accurate service extended in a friendly professional manner.

Responsibilities and Duties:

• Schedules and supervises all main bank tellers in the performance of their duties.
• Sets an example of excellence in performance of teller duties such as accepting deposits and loan payments, cashing checks, issuing money orders, cashier's checks, savings bonds, traveler's checks, handling customer inquiries, closing accounts, etc.
• Communicates with superiors about policies and procedures, recognizes opportunities for operational improvement, new business prospects and cross selling opportunities, need for administrative support, etc.
• Plans daily work schedule of personnel so that work is promptly dispatched through the day with a proper division at cutoff, makes sure all stations make required End-of-Day/Split-Day cutoffs, cash counts are made at shift end with long/short properly verified.
• Evaluate and coaches subordinates in the performance of their duties, emphasizing accuracy, awareness of customer needs (cross selling opportunities) in a friendly, but professional manner.
• Monitors security devices to see that they work properly.
• Review the "Policy for Protection of Cash Assets" monthly and makes sure that the levels specified for the location are being observed and that coin, currency, cash items and other documents are being handled in a secure manner as outlined in the policy.
• Inspects to see that necessary cleaning and maintenance is being performed and that personnel are keeping their work areas organized for efficient use as well as neat appearance.
• Maintains information as to what vendors are to be called for service on equipment and initiates contact according to bank policy when service is needed.
• Assumes the responsibility of the department in the manager's absence; researches, answers and resolves member and teller problems; schedules teller work hours; conducts cash audits; and assists tellers in balancing.

Education and Experience:

• High School diploma or equivalent
• 1 to 3 years teller experience
• Must have completed all modules of PCC teller training
• Must be an experienced teller, possess typing skills, able to operate computer terminals and adding machines, accurate at mathematical functions;
• Must posses good organizational and communication skills and good business judgment.
• Must be knowledgeable about services offered by the bank so that cross selling can be pursued effectively.

Qualified individuals should apply in person at 5010 University Avenue.