Internet Banking FAQs

Internet Banking FAQs

What is a Secure Access Code?

Your Secure Access Code will be issued to you upon your first login. This Secure Access Code will allow you to securely log into your accounts online and then select your new permanent password. You will only have to repeat this process if you accidentally delete the security certificate that is automatically installed on your computer, or, if you attempt to login to your accounts using a different computer than the one you registered.

What if I am traveling and need to log into my accounts?

If you are away from your registered computer and need to log into Internet banking, you will simply be asked to repeat the registration process that you completed when you first logged into your accounts. You will be issued a Secure Access Code via your preferred method of contact and then you may log into your accounts as normal upon entering the Secure Access Code.

What operating systems and browsers are supported?

Currently, the Internet banking system supports the most popular operating systems and browsers. The recommended operating system is Windows XP and the recommended browser is Microsoft Internet Explorer 6.x. We do support other operating systems and browsers, some of these may show minor behavioral or cosmetic differences.

Password Help

What are the requirements for creating passwords?

Your password must be at least six to 12 characters long, must contain at least one number and cannot be the same as your last ten passwords. You can change your password at any time.

What if I forget my password?

You must create a new password. On the Internet banking login page, type in your Login ID, select the Forgot Password box, click Login, and follow the prompts to create a new password.

What if I want to change my password?

On the Internet Banking login page, type in your Login ID, select the Forgot Password box, click Login, and follow the prompts to create a new password.

Login ID

What if I forget my Login ID?

If you forget your Login ID, please contact the PlainsCapital Bank Call Center at 1-866-762-8392, Monday thru Friday, 8 a.m. to 5 p.m. to obtain your Login ID.

Contact Points for Secure Access Code Delivery

When I sign in, I don't have any phone or email addresses that I can select for Secure Access Code delivery. What do I do?

Please contact the PlainsCapital Bank Call Center at 1-866-762-8392, Monday thru Friday, 8 a.m. to 6 p.m. to have your secure phone and email information updated.

Using Bill Pay

When I click Bill Pay, it doesn't load, or it loads inside the window and I have to scroll.

Check your browser's Internet options to make sure you have pop-up blockers turned off. In addition, you can set your Internet options to allow the bill pay site "secure.onlineaccess1.com".

Who do I call for questions and support about bill pay issues?

All bill pay research and support questions are to be directed to our call center at 1-866-762-8392.

Ordering Checks

How can I reorder checks?

Just select "Order Checks" from the menu and you will be directed to our check printer's website.

Changing Your Address

I've moved. Can I change my address online?

Yes. Just click on Change Address from the menu and complete the information screen. Be sure to select which accounts should be updated with the new address.

I updated my address the first time I logged on; doesn't this change the address on my accounts too?

Unfortunately, it does not. You will need to select Change Address from the menu and complete the information screen.

Requesting a Stop Payment

Can I place a stop payment on a check from Internet Banking?

Yes. Just click on Stop Payments, complete the information screen, and click Submit.

Adding Accounts to Your Profile

Some of my accounts are missing from my profile.

Contact your local branch and request that those accounts be added to your profile.

My spouse and I would both like to access Internet Banking with separate log-ins. Is that possible?

Yes. Just contact your local branch and they can help you with that request.

Security

Is my information safe to view over the Internet? How secure is the Internet Banking system?

Internet Banking brings together a combination of industry-approved security technologies to protect data for you and the bank. It features password-controlled system entry, a VeriSign-issued Digital ID for the bank's server, Secure Sockets Layer (SSL) protocol for data encryption, and a firewall to regulate the inflow and outflow of traffic.

You can help safeguard your information by protecting your Login ID and password and minimize the number of computers that you authenticate to access your account.