Business Best Practices

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The information on this page is important for every PlainsCapital Bank customer. Putting these basic, everyday fraud prevention practices into action will help to drastically reduce your chance of becoming a victim.

Protect Your Business from
Fraud and Online Scams

PlainsCapital Bank will NEVER ask for your username, passwords, PINs, or a security/pass code through unsolicited emails, phone calls, text messages, or pop-up windows.

PlainsCapital Bank will only request limited account information for verification purposes to ensure we are speaking to the correct person and to protect your financial information. If you are ever uncomfortable with any questions that are asked, hang up and call your local branch and ask to be transferred to the fraud department.

Educate Employees

Regularly train staff on recognizing and responding to fraud attempts. Awareness is the first line of defense. Leverage our fraud content and contact your banker or treasury management officer to learn more about how best to find additional resources.

Encourage a Culture of Reporting & Verification

Create a safe environment for employees to report suspicious activities and verify payments without fear of retaliation. While these steps may slow your payment process, its far better than dealing with a significant financial loss that could have been prevented.

Verify Vendor & Payroll Payment Changes

Always call a known number to verify any changes to vendor or employee payment details. Email is easily hacked and what appears to be a simple change to an invoice or payroll bank account, could be a fraud attempt. Don’t rely on calls or voicemails from known numbers, as phone numbers can be easily spoofed on inbound calls.

Check Fraud Prevention Services

Take advantage of Positive Pay with Payee Match on check writing accounts. It lets the bank know what checks you have written and compares those posting to your accounts.  Return any checks you don’t recognize.  Utilize transaction block or filter services for accounts that don’t require check writing.

Implement Dual Control for Payment Approvals and Online Banking Administrative Functions

Requiring more than one user to send and approve payments and approve new users strengthens internal control by taking away the temptation for employee theft. Further, it makes it much more difficult for cyber criminals who gain access to your network.

Implement Strong Security Measures

Use multi-factor authentication, encryption, and advanced fraud detection software across your network.

Monitor Accounts Regularly

Conduct frequent audits and monitor account activity to detect and respond to suspicious transactions promptly. While preventing fraud is key, finding it quickly after it occurs can make all the difference in working to recover funds.

 

Other Fraud Protection Resources

Baby Boomers

How Baby Boomers can keep their money safe.

Traditionalists

How traditionalists can keep their money safe.

Millennials

How millennials can keep their money safe.

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Caller ID
Spoofing Scam

Beware of phone scammers posing as the PlainsCapital Fraud Department. Our Fraud team will NEVER ask for your passcode over the phone. If you receive a suspicious call claiming to be from our Fraud Department, hang up and call us back directly at 214.525.4699, or call your local branch and ask to be transferred to the Fraud Department.

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