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CALLER ID SPOOFING SCAM: Beware of phone scammers posing as the PlainsCapital Fraud Department. Our Fraud team will NEVER ask for your passcode over the phone.
If you receive a suspicious call claiming to be from our Fraud Department, hang up and call us back directly at 214.525.4699, or call your local branch and ask to be transferred to the Fraud Department. LEARN MORE

Disputes & Complaints

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Credit Report Disputes

PlainsCapital may report information regarding your credit accounts with us to consumer reporting agencies and we make every effort to provide accurate information. However, if you ever need to dispute the accuracy of the information we have reported to a consumer reporting agency, please send your written request describing the specific inaccuracy by mail to:

PlainsCapital Bank
Note Department – Dispute Notice
P.O. Box 93600
Lubbock, TX 79493-3600

Consumer Complaints

PlainsCapital Bank is committed to providing exceptional customer service. We welcome the opportunity to address any concerns you may have. Describe what occurred, include detailed information such as last four digits of account number, dates, names of those involved and desired resolution. If you wish to be contacted, include your name, address, email, and telephone number.

We encourage you to contact us using one of the provided options listed below.

1. By Mail:
PlainsCapital Bank
Compliance Department
325 N. Saint Paul St. Suite 800
Dallas, TX 75201

2. By Phone:
866.762.8392

3. By Email.
Fill in the fields below and submit.


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    Caller ID
    Spoofing Scam

    Beware of phone scammers posing as the PlainsCapital Fraud Department. Our Fraud team will NEVER ask for your passcode over the phone. If you receive a suspicious call claiming to be from our Fraud Department, hang up and call us back directly at 214.525.4699, or call your local branch and ask to be transferred to the Fraud Department.

    LEARN MORE