NEW ONLINE BANKING PLATFORM

What you need to know the first time you log in to online banking after the September 28 launch:

• Your username will remain the same.
• On the plainscapital.com homepage, enter your User Name and current Password in the Secure Sign-In area. Click “Sign In”.
• You will be asked verification information before creating a new password. PLEASE NOTE: Your mobile phone number will be necessary to complete this step.
• If you have provided login access to a third party (ex. Mint.com, Credit Karma), you will need to reestablish these connections from within the 3rd party application.

Digital ID [Online & Mobile]

• The first time you login, you may receive a pop-up prompt to opt in to Digital ID. If you choose to opt in, Customer Service will be able to send you a mobile verification code when you contact us. Digital ID may also be turned on/off in your Settings.

Faster Login [Mobile Only]

• The first time you login, you may receive a pop-up prompt to turn on Biometric ID. If turned on, Biometric ID will allow you to login faster to the PlainsCapital mobile banking app by using your device’s security settings. Biometric ID may also be turned on/off in Settings.
  • Biometrics – Face or Fingerprint
  • PIN
  • Unlock Pattern

Once the website goes live, the following items will need to be performed:

• Reset Your Account Alerts – Existing alerts settings will not convert to the new platform. To reset your Alerts:
  • Click on “Profile & Settings” (top navigation for desktop, under “More” in the bottom navigation on mobile)
  • Select “Alerts”
• Set up your Debit Card Controls preferences – Existing Card Controls preferences and notifications will not convert to the new platform. You can set your preferences on desktop as well as mobile:
  • Click on “Cards” (top navigation on desktop, bottom navigation on mobile)
  • Select “Debit Card Controls”
  • Please note that you can now activate your debit cards within Card Controls!
• Re-establish External Connections – You will need to re-establish any connections to personal financial management software that you have previously granted access to such as Xero, Monarch, Plaid-based apps, payment apps, etc.

Two-Factor Authentication

We highly recommend adding a two-factor login authentication. To set your authentication preferences, select “Profiles & Settings” in the top nav, then click “Security”. Choose your two-factor authentication preference:

• Call
• SMS
• Authenticator App

Card Controls

You will need to reestablish your debit card controls through online (desktop) or mobile banking. To set up your card controls, click on “Cards” in the top navigation and select “Card Controls”.

On Monday, September 28, your PlainsCapital Bank mobile app should automatically update. The new app icon will feature a red buffalo on a white background.

If your app did not automatically update, please visit your device’s app store to download the new banking app.

Quicken Express Web Connect® and Quicken Connect®, and QuickBooks Online aggregation services may not update automatically following the conversion and may be interrupted for up to 5 business days after launch on September 28. To prepare for this, please follow the following steps:

Take These Steps Prior to Conversion – by Friday, September 25

• Backup data and update software (Desktop/Quicken users).
• Perform a final transaction download before the bank conversion.
• Accept and reconcile downloaded transactions.
• Disconnect/deactivate existing bank connections on the designated conversion date.

Take These Steps After Conversion Once Aggregation Services Are Available
(Possibly up to 5 days after platform launch on September 28)

• Reconnect using the new institution setup (Direct Connect, Express Web Connect, Quicken Connect, or Web Connect).
• Link to existing accounts, not new accounts, to avoid duplicate accounts.  Review for duplicate transactions after reconnecting or importing files.
• Cancel and recreate bill payments if using Direct Connect Bill Pay features.

All future communications about the new online banking platform will be sent to the email address associated with your online banking account. Your mobile phone number will be necessary to login to the new platform for the first time.

Follow these steps to review or update your contact information:

• Login to the existing online banking on your desktop (not the mobile app)
  • Select “Customer Service”
  • Then choose “Contact Information”
• Or, call Customer Service at 866.762.8392

• Modern digital desktop interface
• Enhanced mobile banking experience
• Credit Insights – Gain valuable insights into your credit score analysis, a credit report snapshot, score simulation tools, and personalized credit score goals
• Consolidated view of all your PlainsCapital and other external financial accounts
• Access key features across both desktop and mobile
  • Zelle^®
  • Card Controls
  • Personal loan applications
• Savings Goals – Set Savings Goals (located under Financial Tools) to help you stay on track and achieve your goals
• Instant account verification for external transfers
• Improved view of your transactions with spending insights
• Easily add your debit card to Apple Pay or Google Pay digital wallets with a click of the button (available mid-October)
• Enhanced security with additional Card Control options and verification options
• 24/7 Virtual Support Chat with Texley, our new virtual assistant
• Live Support Chat with a customer service representative during customer service hours

• Online statements
• Bill Pay will have a refreshed look with the same functionality
• Scheduled bill payments will convert over to the new platform
• Scheduled external and internal transfers will convert over to the new platform
• Account nicknames will convert over to the new platform
• Quicken: Your Quicken functionality will remain unchanged. However, aggregation services may be interrupted for up to 5 business days after launch on Sept. 28. See Action Items section for more information.